We do our very best to provide quality products you will love and wear. And we want our customers to be happy with their purchases. Therefore, if you are not fully satisfied with our products, you have the right to return products you have bought from Naga Fit for a full refund within 7 days of receiving them. Due to the importance of hygienic handling and safety issues of socks, we do not accept returns of our socks if worn or opened from its packaging. However, if there is a quality issues such as visible damage, we will offer refund/replacement, upon clear evidence shared by you via email showing a video and a photo of the damaged product.
We offer Cancellations or Returns and Exchanges for our athletic Wear products i.e. T-shirts, full sleeves, trackpants, leggings, shorts, as per following rules:
Cancellation before Shipping
In case you change your mind after placing the order but before your order has been shipped, you can:
cancel the order on the website using the link provided in the order confirmation email or checking the Orders page from your registered account, OR
drop us an e-mail at [email protected] with your order number.
As long as your order has not been shipped, we can cancel it and refund your entire paid amount.
All items must be unused with labels and packaging intact for an eligible refund. When you return any product, the shipping charges will be borne by us. As soon as we receive your return, we will process your refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order. For COD orders refund, you will need to share your bank details or GPay number with us.
If you would like to change your item for a different color or size, please return your unwanted item and place a new order. EXCHANGES FOR SOCKS are also not entertained unfortunately due to the importance of hygienic handling.
No Returns or exchanges of Used, Worn, Washed or Damaged Items
Naga Fit will accept returns ONLY on unused, unworn, unwashed and undamaged products, received in the original packaging and in original condition. Exceptions may apply.
Maximum Time Limit for Returns or Exchanges
A request to return an item must be made within 7 days of when the item(s) were delivered to you. Exceptions may apply.
How to Return
To submit a return, please send an email to [email protected] with your order no and reason for return. Please share additional images and video clips for socks.
Once we approve the return order, we will mail you the confirmation of the return order.
Upon receiving the confirmation of the return order by us, you are kindly requested to ship us the product at the earliest to the following address:
Near Seyie Auto, Maruti Suzuki Showroom, DBS Road, Tinpatti
797001, Kohima, Nagaland.
Please also note we do not take responsibility for any items lost during the return shipping.
Please make all RETURNS OR EXCHANGES to the address below only after you have been given return instructions through email. Thank you!
Near Seyie Auto, Maruti Suzuki Showroom, DBS Road, Tinpatti
797001, Kohima, Nagaland.
For any support required at any time during the returns process you may email us on [email protected] with your order number and the details of your return request and we will do our best to make you happy.
PRODUCTS FOR SALE ON THE SITE
Prices for products are described on our website. Prices, products and services may change at Naga Fit’s discretion.
The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed.
We hereby disclaim any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. We attempt to be as accurate as possible. However, we do not warrant that product descriptions including colour, material used, availability, prices or other content regarding products displayed on the website appear accurately at all times. If a product offered by us is not as described, your remedy is to return it in unused condition.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
ONLINE REGISTRATION AND YOUR ACCOUNT
Your account will be activated upon completing the website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
You agree to indemnify, defend and hold harmless Naga Fit from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Naga Fit that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
UNAUTHORIZED CHARGE ON THE CREDIT CARD
If you see charges on your credit/debit card for purchases made on our website and do not recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable us to begin an investigation.
CANCELLATION OF FRAUDULENT ORDERS
We regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending and future orders without any liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
DISCLAIMER OF WARRANTIES
We endeavor to ensure that all the information on the website is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data, information, and product. In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
(1) The use or the inability to use the website or products, or
(2) Unauthorized access to or alteration of your transmissions or data, or
(3) Relating to the services; arising out of or in any way connected with the use or performance of the website.
Neither shall we be responsible for the delay or inability to use the website or related services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control.
You understand and agree that any material and/or data downloaded or otherwise obtained through this website is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material and/or data.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.